Sales Terms

LE SERVE - SALES TERMS AND CONDITIONS

1. CUSTOM ORDERS

All custom furniture pieces are made to order. Please allow a minimum lead time of four (4) months for production. Any customisations requested to standard designs may incur a custom order fee. Production timeframes commence once the deposit and final order specifications are confirmed.

2. DEPOSITS AND BALANCE PAYMENTS

To initiate your custom order and secure your production and delivery timeframe, a non-refundable deposit of 60% of the total invoice cost is required. Payment of the deposit constitutes full acceptance of these Terms and Conditions and approval of the invoice details.

The remaining 40% balance is due upon completion of the furniture, prior to dispatch, delivery, or pickup. Le Serve will not deliver or release completed products until full payment has been received and cleared.

3. PAYMENT METHODS

We accept payments via bank transfer and online credit card. Credit card payments incur a surcharge. All payments must be settled in full prior to product delivery or collection.

4. FURNITURE DESIGN & NATURAL MATERIALS

Colour & Material Variation

Microcement & Stonewash: 

Customers will have the opportunity to approve colour selections online via imagery or in person at our workshop prior to production. Payment of your invoice constitutes final approval of the selected colour.

Due to this bespoke hand-finishing process, trowel marks, subtle shade movements, active surface chatter, and organic pinholes are inherent, intentional characteristics of microcement craftsmanship. They reflect true artisan work and are not classified as defects.

Timber: 

Due to the natural characteristics of timber, variations in grain, tone, and surface features are expected and celebrated. Each piece is planed, sanded, coated, and polished. Timber samples are available upon request; however, actual products may differ slightly in hue and grain. No refunds or exchanges are provided for natural timber variations. Payment of your deposit/invoice constitutes acceptance of your selected timber.

Timber Sizing & Finishing:

Timber boards are planed down during fabrication to ensure smooth and even surfaces. As a result, final dimensions may reflect minor discretionary tolerances from nominal sizes, which is standard in custom woodworking.

Colour Variation:

Final shades may vary slightly due to raw material batching, ambient curing conditions, and protective sealant absorption. This is to be expected with a handmade product.

Colour Matching:

Le Serve does not guarantee exact colour matching to external materials, including but not limited to solid timber, laminate, melamine, stone, or porcelain.

While we endeavour to closely match provided swatches or paint colours, a 100% match cannot be guaranteed (particularly when matching laminates/veneers to solid hardwoods). 

No change-of-mind refunds are offered due to colour matching variances.

Custom Colour Waiver:

All custom-coloured pieces require the customer to sign a Custom Colour Waiver prior to delivery. Colours may appear slightly different in real-world lighting or at scale compared to small sample swatches.

Structural Composition: 

Tables combine engineered core substrates with layered microcement to ensure optimal balance between architectural strength, long-term stability, and weight management.

5. CANCELLATIONS & REFUNDS

Once a custom order is confirmed and the deposit is paid, orders cannot be cancelled or refunded for change of mind. In the unlikely event of a manufacturing defect or transit issue, please contact us in writing within 48 hours of receipt.

6. DELIVERY & PICKUP

• South East Queensland: Local delivery and installation are provided directly by the Le Serve team. Delivery is complimentary within Brisbane, and a flat fee applies for Gold Coast and Sunshine Coast locations.

• Interstate & East Coast Freight: Third-party freight is available for East Coast locations. Delivery to WA is assessed on a case-by-case basis. We do not currently ship to NT or Tasmania.

• Third-Party Freight Conditions: Le Serve is not liable for freight delays, price adjustments made by third-party carriers between quote and dispatch, or transit damages caused by external carriers. We will assist where possible to help resolve freight claims. Customers are advised to inspect items carefully upon delivery, and advise Le Serve of any concerns within 48 hours.

• Pickup: Customers may collect orders from our workshop in Clontarf by prior arrangement.

7. WARRANTY & CARE

We provide a 1 year structural warranty covering manufacturing defects under normal residential use. 

Surface Damage & Heat Disclaimer: Exposes to heat exceeding 60°C will scorch or mark surfaces and voids warranty coverage for heat damage. 

General Wear: Normal wear and tear, cosmetic degradation, and misuse are excluded from warranty coverage.

8. LIMITATION OF LIABILITY 

To the maximum extent permitted by law, Le Serve’s total liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages arising from product use or installation. Nothing in these Terms excludes or restricts consumer rights guaranteed under the Australian Consumer Law.